ICT Support - from the Third Sector,
for the Third Sector
Essex Online is an ICT (Information and Communications Technology) provider brought together by RCCE (Rural Community Council of Essex) and established ICT provider Suffolk Online. Utilising the extensive experience in the ICT sector of Suffolk Online and RCCE’s knowledge of the Third Sector in Essex, our aim is to improve access to affordable and reliable ICT support and services to all Third Sector organisations in Essex. Essex Online is an ICT Service Provider that is able to offer a whole suite of services including broadband, email, web hosting, web design and ICT support.
Why Choose Essex Online?
Essex Online has over 10 years of experience in providing ICT support to voluntary and community organisations, so understands the needs of the Third Sector. A high quality and reliable service is delivered across all packages and services. With a dedicated helpdesk function you can be supported remotely, saving you time and money. The service is operated as a not-for-profit social enterprise so your money is re-circulated into the service or goes into other community projects.
As an accredited member of the Lasa ICT Hub Supplier's Directory (registered as Suffolk Online), ICT Hub and Lasa IT Support principles govern how we do our job in providing IT support. These detail how we will treat all our clients in any job that we perform for them. For more information on these please visit www.lasa.org.uk/circuitriders/principles.shtml. You can feel confident that you will receive honest, straightforward advice.
Services Offered
ICT Support Packages
Essex Online is currently able to offer a limited number of BURSARIES towards the cost of an annual support package. CLICK HERE for more details.
Why take out a support package?
We know from experience in the field that many voluntary sector organisations currently have no form of formal IT support arranged and if they do, it is with often expensive commercial companies who don't understand the needs or budgets of the Third Sector. This can result in inefficiencies within your organisation or charity, possibly affecting the project you run or future bids that you may be going for.
Effective maintenance of systems, done on at least an annual basis will in the long term save your organisation money, and with budgets in the sector tighter than ever this becomes vital to long term viability. This is why a free annual health check is included on Silver and Gold packages.
An Essex Online annual support package will help you get the most out of your ICT equipment, and make best use of existing ICT budgets. It will help to improve efficiency within your organisation by improving reliability and quality of systems, ensuring they are fully maintained, and give you access to advice on ICT solutions to help organisational development and growth.
As part of Essex Online packages you get:
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A dedicated helpdesk that is operated 9am-5pm each day, Mon – Fri (bank holidays and Christmas period excluded)
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Access to 3 permanent, highly experienced and knowledgeable staff
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Free annual health check on your systems (on our silver and gold packages)
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Remote support via advanced online tools
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On-site support (charged additionally)
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Help and advice on whatever you require
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Procurement and Procurement advice
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Discounted packages because you work in the voluntary sector
Essex Online Support Packages & Pricing
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Bronze
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Silver
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Gold
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Telephone Support & Remote Diagnostics (1-30 PC’s)
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Yes – 1 hour per month
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Yes – 3 hours per month
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Yes - Unlimited
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Free Healthcheck (1 site only)
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No
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Yes
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Yes
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On-site Hourly rate
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£48.00
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£42.00
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£36.00
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Prices per month
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1-5 PCs
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£17.63
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£23.50
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£29.38
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6-15 PCs
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£29.38
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£35.25
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£41.13
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16-30 PCs
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£41.13
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£47.00
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£52.88
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Don’t want to take out an ICT Support Contract?
Pay as you use IT Support is available - £55.00 per hour (inc. VAT) plus travel & expenses
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Third Sector ICT Support Packages - all prices inc. VAT and are valid as at October 2011.
Please check www.essexonline.net for the most up-to-date information.
Bursaries
Essex Online is currently able to offer a limited number of BURSARIES towards the cost of an annual support package. CLICK HERE for more details.
Essex Online offers a wide range of other ICT services
Telephone & Remote ICT Support
Specialist and friendly advice over the phone and solutions via advanced remote support software
On-site ICT Support
Expert on site solutions that can’t be resolved over the phone
Internet Connections
High quality, reasonably priced broadband with no hidden costs and local support.
Web Hosting & Hosted Email
Website hosting on reliable, secure industry standard web servers and hosted email services for accounts at your own domain with anti-spam, antivirus scanning and webmail.
Maintenance & Health-checks of Systems
Keep systems healthy with our annual health-check
Software & Hardware Installation
Experienced professionals in anything from cabling to installing desktops, laptops and servers using various Windows operating systems.
Discounted Procurement & Procurement Advice
Help find the right product for the organisation’s needs at the right price. Use our specialist agreements with hardware and software suppliers to obtain the best price
Website Design & Maintenance
Effective website design from scratch or repairs for the ailing website and search engine optimisation to improve your visibility to clients.
ICT solutions
Affordable and professional software and databases, set up for ease of use
Contact Us
To find out more information call 0845 8150081 or visit www.essexonline.net
Email: support@essexonline.net
Working in Partnership
