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Complaints Procedure

RCCE is committed to providing a quality service and achieving the highest standards of conduct.

In line with this commitment, we will treat all complaints seriously and will respond in an appropriate way - for example, with an explanation, an apology if we have got things wrong and with information on any action taken.

You can make a complaint in writing by letter, fax, e-mail, telephone or in person (by appointment please). If you are writing, faxing or e-mailing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are e-mailing, please state if a reply by e-mail is sufficient. If not, the reply will be by letter so please provide a full postal address.

If you know the part of the organisation which is relevant to your complaint or the name or title of an appropriate member of staff, please make your complaint directly to them. In all other cases, please address your complaint to:

Martin Woodrow
Finance & Administration Manager
Rural Community Council of Essex
Threshelfords Business Park
Inworth Road
Feering
Essex CO5 9SE

Tel: 01376 574342
Fax: 01376 573524
Email: martin.woodrow@essexrcc.org.uk
If you feel it would be inappropriate to report your complaint to the Finance & Administration Manager then in exceptional circumstances you may address your complaint to:

Nick Shuttleworth
Executive Director
Rural Community Council of Essex
Threshelfords Business Park
Inworth Road
Feering
Essex CO5 9SE

Tel. 01376 574330
Email: nick.shuttleworth@essexrcc.org.uk
We will reply within 15 working days from the date we receive your complaint. If it is not possible to give you a reply within this time (for example, if your complaint requires more detailed investigation) we will give you an interim response telling you what is being done with your complaint, when you can expect the reply and from whom. Our full reply will include details of who to contact next if you believe that your complaint has not been dealt with properly. This will normally be the Executive Director.

If you are not satisfied following the second response, you can ask for your complaint to be referred to the Chairman of the Board of Trustees.