If you watch Freeview, please read on...
This year will see the arrival of new 4G mobile services across the UK. These services may cause problems with your TV reception, leading to loss of sound, blocky images or loss of some or all Freeview channels. Only those who watch Freeview will be affected; you’re unlikely to experience any issues if you watch cable or satellite TV.
at800 is the organisation created to make sure UK viewers can still watch Freeview when 4G mobile services at 800 MHz are launched. Rural Community Council of Essex is working with at800 to ensure you are supported and can continue to watch Freeview.
Can this be fixed?
Before 4G is switched on in your area, at800 will write to you if you might be affected. You may also receive an at800 filter - free of charge. This connects between your TV aerial and your TV, set-top box or signal booster. The filter is smaller than a pack of cards and in most cases will enable you to continue watching Freeview as normal.
You may be able to fit the filter yourself. If not, don’t worry - at800 can help if you’re aged 75 or over, registered disabled, blind or partially sighted or have lived in a care home for 6 months or more. A professional and CRB-checked engineer or volunteer will visit and install the filter for you free of charge. Please contact at800 on 0333 31 31 800 to arrange this if you think you have been affected.
If more work is needed to restore your Freeview service this will also be carried out by at800 and you won’t need to pay.
Do’s and don’ts
Do look out for a postcard from at800
Do keep hold of your at800 filter if you are sent one. Only try to fit it if you think you can do so easily
Do call at800 on 0333 31 31 800 if you’d like help with fitting the filter or need further advice or support
Do visit www.at800.tv for more information
Don’t worry - at800 is here to help and will ensure you can continue to watch Freeview
Don’t buy a new TV or aerial or re-tune your TV - this won’t solve the problem
Don’t buy a filter - it’s likely you will be able to get one for free