COMPASS is a local Domestic Abuse Helpline for victims/survivors to access advice and support. COMPASS is open 7 days a week, 365 days a year. The helpline is free and confidential, aimed at anyone aged 16 or over across Southend, Essex and Thurrock. The team can also provide guidance to the public and professionals who have concerns about family, friends and people they work with who may be victims of domestic abuse. Callers will speak with one of the highly trained team members who will complete an assessment and ensure contact is made by the local specialist support service within the victim/survivor’s area; Safe Steps, Changing Pathways or The Next Chapter. Referrals and self-referrals can be through the website; within the referral form are safety questions regarding which method of contact is safe to use.

Helpline opening hours:

Weekdays – 8am – 8pm

Weekends – 8am – 1pm

Tel: 0330 333 7444

Email: enquiries@essexcompass.org.uk

Website: www.essexcompass.org.uk

Online referrals can be made anytime, day or night.

Self-referrals:

To make a self-referral, use the self-referral form here – Self Referral - Essex Compass.

Referrals from professionals:

To make a referral on behalf of someone else, use the agency referral form here Agency Referral - Essex Compass. Please note, referrals by professionals can only be made with the informed consent of the individual being referred.”

 

 

“The Change Project (TCP) is our local behaviour change service for individuals who are concerned about their behaviour towards their partner, ex-partner or family members (including in-laws). TCP provide a free and voluntary programme called The Change Hub, which is aimed at anyone aged 16 or over across Southend, Essex and Thurrock who would like help to change. The programme is carried out in a non-judgemental way on a one-to-one basis, tailoring the programme to the individual’s circumstances. Individuals can make contact via call, text, email or the referral form on the website. Referrals can be made by professionals or individuals themselves anytime, day or night.

Tel: 0800 500 300 6

Call or Text: 07872 541 982

Email: tcp@thechangeportfolio.org

Website: https://www.thechange-project.org/

Self-referrals:

To make a self-referral, use the Contact page here (Contact). Please provide your current phone number/email address so a member of The Change Hub can contact you.

Referrals from professionals:

To make a referral on behalf of someone else, download and complete the form using the link here (The Change Hub referral form) and send to tcp@thechangeportfolio.org. Please note, referrals by professionals can only be made with the informed consent of the individual being referred.”


Information for the festive period:

  • COMPASS is open over the holidays, please Click Here image for helpline opening times.
  • The Change Project is closed over the holidays from 22/12/23, until they re-open on 03/01/24. During this period people can be directed to the national Respect Phoneline who also help people who are concerned about their abusive behaviour towards loved ones. Respect’s phonelines are closed on weekends and Bank Holidays (Christmas Day, Boxing Day and New Years Day), however, are open on weekdays 10am-5pm – 0808 8024040, and by email 9am-5pm – info@respectphoneline.org.uk.